Alicia Lavay is Executive Director at the ICX Association. Image provided.
“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.” — Bruce Barton.
Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit , the official event of the Interactive Customer Experience (ICX) Association. Winners will be chosen based on their innovative use of technology to improve customer satisfaction, engagement and loyalty.
The ICX Association Elevate Awards is an annual program that recognizes and honors organizations that have effectively leveraged technology to elevate the customer experience. The awards program aims to inspire and educate companies on how technology can be used to create exceptional customer experiences and to recognize those who are leading the way in this field.
This year, five winners will be selected by a panel of judges from among all nominees with one being recognized as “Innovator of the Year.”
Nominations are open for the 2023 Elevate Awards, including companies across all industries and of all sizes. Any CX technology project your company worked on that was completed after January 1, 2022, is eligible for nomination. This worksheet will help you gather all the information you need to submit your nomination. The deadline is June 2, 2023. ICXA members save $100 off the nominations fee.
Previous winners include Coca-Cola (in partnership with TMI Agency and Hypervsn), Jersey Mike’s Subs mobile app (in association with World Wide Technology), United Airlines Agent on Demand, Reebok ZIG Kinetica Experience and Verizon Wireless Voice Activated 5G Experience.
This year, the ICX Summit is taking place simultaneously with the Bank Customer Experience Summit. Attendees can take part in both events for the price of one. ICX Association brand members can save 15% off registration. Supplier members can save 5% off sponsorships. Contact me to learn more.
Alicia Lavay is the executive director of the ICX Association and brand director for Networld Media Group. She was previously the president and publisher of Vending Times.