NCR Corp. reported a ransomware attack occurred on Thursday that impacted some of its restaurant customers, the company announced in a press release.
The attack caused an outage at a data center.
NCR immediately advised customers of the attack and enacted its cybersecurity protocol, engaging outside experts to contain the incident and begin the recovery process.
The company has tapped internal experts, external forensic cybersecurity experts and federal law enforcement to investigate the incident.
“We believe this incident is limited to specific functionality in Aloha cloud-based services and Counterpoint,” the company stated in the press release. “At this time, our ongoing investigation also indicates that no customer systems or networks are involved. None of our ATM, digital banking, payments or other retail products are processed at this data center.”
While in-restaurant purchases and transactions continue to operate, affected customers have reduced capabilities on specific Aloha cloud-based and Counterpoint functionality that has impacted their ability to manage restaurant administrative functions.
NCR is working to establish alternative functionality for customers, fully restore impacted data and applications and to enhance its cyber security protections.