Opus lands $6.8M to fund AI-powered training for deskless workers

Opus, a training platform for businesses with a deskless workforce, has secured $6.8 million in Series A funding round led by Stage 2 Capital.

The funding, which comes on the heels of a $2 million round less than a year ago, will help Opus confront the frontline worker shortage via the same AI technology that the majority of software companies are leveraging for desk workers. It will also accelerate Opus’ growth including the expansion of the engineering and go-to-market teams, the further development of the SaaS platform and the integration into new industries, according to Rachael Nemeth, Opus co-founder and CEO.

“Training technology is not accessible to the majority of American workers, but we’re changing that,” she said in the release. “In today’s labor market, Opus is an essential tool for businesses with frontline workers. We’re building a world where employers are not just checking a box, they are getting frontline business intelligence so they can make better decisions about their majority workforce. What’s next in the world of work is new knowledge, new growth and creating space for everyone. We’re thrilled to partner with Stage 2 on our next chapter.”

Businesses in the U.S. employ a total of 110 million deskless workers and make up relatively 70% of the overall workforce, yet they lack access to technology to help them do their jobs better. There are reportedly 1,200 learning management systems on the market, yet only 30% of businesses with deskless workers have invested in one. Over 70% of Opus customers are switching from no software at all such as Shipley Donuts, & Pizza and Salt & Straw, Nemeth said.

Gutter Capital, NextView Ventures and Bling Capital also participated in this funding round.

Nemeth said Opus was designed to help businesses with a large distributed workforce minimize labor costs and increase sales by offering accessible training technology that can reach 99% of employees. General learning management systems only reach one in five employees due to being desktop-based, English-only and burdensome to field managers. Opus, however, automates every part of the employee training lifecycle in a single system and delivers all forms of training to employees’ phones through a mobile application that is available in more than 100 languages,

Opus leverages AI through its translation technology and content builder, which helps customers convert any content, such as a procedure change, into an interactive lesson 20 times faster than legacy solutions. As a result, customers are seeing a decrease in manager admin time by 40% while lowering frontline labor costs by 5%-15%, Nemeth said. Opus translation technology helps reduce operating costs by automatically translating every course, message and interaction on the platform into over 100 global languages. By leveraging neural networks for automated translations and a proprietary machine learning model which understands the quality of the translations the system produces, Opus achieves 95-99% accuracy.

“The deskless workforce, those that work in restaurants, manufacturing, logistics, and facilities, are the foundation of our economy. It’s imperative that the businesses who employ these people deliver effective training that is accessible and leads to better workplaces,” Mandy Cole, partner of Stage 2 Capital, said in the release. “We invested in Opus because the company is trailblazing a training solution for any business with a frontline workforce – something that is lacking in the current market. And, we’re excited to join their Board of Directors to help the team scale and make an impact in today’s working world.”

Launched in 2020, Opus’ customers include Taim, Kevin Hart’s Hart House, Just Salad, Luke’s Lobster, Swingers Golf, Gregorys Coffee, Vanderbilt University and Rhode Island School of Design.

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